Question 1

What are the arrival and departure times?

Accepted Answer

Check-in is from 14:00. On the day of your departure, we ask that you vacate your room before 12:00. If you require an early check-in or a late check-out, please inform us in advance; we will do our best to accommodate your request depending on availability.

Question 2

Do you offer airport transfer service?

Accepted Answer

Yes, we offer a transfer service to and from Marrakech airport. To arrange this service, please provide us with your flight details at least 24 hours before your arrival. Additional charges apply for this service.

Question 3

Is breakfast included in the room rate?

Accepted Answer

Yes, a traditional Moroccan breakfast is included in the room rate. It is served every morning in our restaurant or on the terrace, depending on your preference.

Question 4

Do you have Wi-Fi?

Accepted Answer

Yes, free Wi-Fi is available throughout the riad, including rooms and common areas.

Question 5

What wellness facilities do you offer?

Accepted Answer

Our spa offers a range of treatments including massages, facials and traditional hammam sessions. We recommend booking your treatments in advance to ensure availability.

Question 6

Can I invite friends to the riad during my stay?

Accepted Answer

For security reasons and in accordance with Moroccan law, only registered guests are allowed to access the rooms. If you wish to invite visitors, please inform the reception in advance.

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Question 7

What is your policy regarding children?

Accepted Answer

Children are welcome at Riad Yacouta & SPA. We can provide baby cots upon request. Please inform us in advance if you are traveling with children so that we can prepare your stay accordingly.

Question 8

Do you accept pets?

Accepted Answer

Unfortunately, pets are not allowed in our establishment.

Question 9

What payment options are available?

Accepted Answer

We accept cash payments (Moroccan dirhams, Euro, Dollars) as well as major credit cards including Visa and MasterCard.

Question 10

Do you offer any excursions or activities?

Accepted Answer

Yes, we offer a variety of personalized excursions to discover Marrakech and its surroundings. For more details, please visit our dedicated excursions page or contact reception.
If you have any further questions or specific needs, please do not hesitate to contact us directly. We are here to make your stay as enjoyable as possible.

FAQ